Long Queues common in Contact Centres


How-often-do-you-have-Long-Queues-in-your-Contact-Centre

During our webinar “7 strategies to deal with Queues” our audience were asked “How often do you have Long Queues in your Contact Centre?”

Poll answers
26% Frequently
21% Daily
16% Once or twice a week
22% Seasonal Peaks
15% Occasionally

Source: Call Centre Helper website webinar poll    Sample size – 140    Date: January 2013

Here is a link to the webinar: 7 strategies to deal with Queues

Published On: 23rd Jul 2013 - Last modified: 1st Jun 2017
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