Long Queues common in Contact Centres

During our webinar “7 strategies to deal with Queues” our audience were asked “How often do you have Long Queues in your Contact Centre?”

Poll answers
26% Frequently
21% Daily
16% Once or twice a week
22% Seasonal Peaks
15% Occasionally

Source: Call Centre Helper website webinar poll    Sample size – 140    Date: January 2013

Here is a link to the webinar: 7 strategies to deal with Queues