Social Media Only Accounts for 1-2% of Traffic in Over Half of Contact Centres


What-percentage-of-traffic-does-social-media-make-up

According to our poll, 52% of industry professionals reported that social media traffic only accounts for 1-2% of overall contact volumes.

Poll – What percentage of traffic does social media make up? – answers

0%: 25%
1- 2%: 52%
3-5%: 15%
6 -10%: 5%
More than 10%: 3%

Source: Call Centre Helper webinar: Improving Customer Service on Social media     Sample size – 108     Date: June 2012

Published On: 27th Nov 2012 - Last modified: 18th Sep 2019
Read more about - Industry Insights, ,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.