According to our poll, 52% of industry professionals reported that social media traffic only accounts for 1-2% of overall contact volumes.
Poll – What percentage of traffic does social media make up? – answers
0%: 25%
1- 2%: 52%
3-5%: 15%
6 -10%: 5%
More than 10%: 3%
Source: Call Centre Helper webinar: Improving Customer Service on Social media Sample size – 108 Date: June 2012
Author: Jo Robinson
Published On: 27th Nov 2012 - Last modified: 23rd Sep 2019
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