According to our poll, little more than a third of businesses share social media between the contact centre and marketing.
Poll – “Who Owns Social Media in your Company?” answers
Marketing – 47%
Customer service- 7%
Both – 36%
Other/ Don’t know – 10%
Source: Call Centre Helper webinar: Improving Customer Service on Social media Sample size – 108 Date: June 2012
Author: Jo Robinson
Published On: 21st Nov 2012 - Last modified: 18th Feb 2020
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