Just 36% of Companies Share Social Media Between the Contact Centre and Marketing


Who-owns-social-media-in-your-company

According to our poll, little more than a third of businesses share social media between the contact centre and social media.

Poll – “Who Owns Social Media in your Company?” answers
Marketing – 47%
Customer service- 7%
Both – 36%
Other/ Don’t know – 10%

Source: Call Centre Helper webinar: Improving Customer Service on Social media     Sample size – 108     Date: June 2012

Published On: 21st Nov 2012 - Last modified: 27th Mar 2017
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