Reader poll – How confident are you that your Contact Centre could cope with a significant increase in call volumes?


How-confident-are-you-that-your-Contact-Centre-could-cope-with-a-significant-increase-in-call-volumes

“How confident are you that your Contact Centre could cope with a significant increase in call volumes?” was asked of our readers and the results were:

Very confident    32%
Confident    25%
Unsure    12%
Not confident    16%
No Chance!    15%
 
Source: Call Centre Helper website reader poll    Votes: 325    Started: 4 Jun 2013

Click here to try out our Free Call Monitoring Form

Published On: 8th Aug 2013 - Last modified: 21st Nov 2016
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