No chance! That is how 15% of contact centres responded when asked if they think their contact centre could cope with a rise in call volumes, with a further 16% admitting they would not be confident in such a scenario.
However, more than half of contact centres would be confident in handling this rise, with a combined 57% answering “confident” and “very confident”.
Poll – “How confident are you that your Contact Centre couple cope with a significant increase in call volumes?” – answers
Very confident 32%
Not confident 16%
No Chance! 15%
Source – Call Centre Helper website reader poll Sample – 325 Started – 4 Jun 2013
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