Over 30% of Contact Centres Would Not be Confident in Handling a Rise in Call Volumes Related Articles The History of the Call Centre - Updated Handling Sales Objections Over The Telephone The Essential Roles of WFM in Call Centres What is a Call Centre? - 10 Things to Know 6,134 Filed under - Contact Centre Research, Polls No chance! That is how 15% of contact centres responded when asked if they think their contact centre could cope with a rise in call volumes, with a further 16% admitting they would not be confident in such a scenario. However, more than half of contact centres would be confident in handling this rise, with a combined 57% answering “confident” and “very confident”. Poll – “How confident are you that your Contact Centre couple cope with a significant increase in call volumes?” – answers Very confident 32% Confident 25% Unsure 12% Not confident 16% No Chance! 15% Source – Call Centre Helper website reader poll Sample – 325 Started – 4 Jun 2013 Click here to try out our Free Call Monitoring Form Author: Jo Robinson Published On: 8th Aug 2013 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles The History of the Call Centre - Updated Handling Sales Objections Over The Telephone The Essential Roles of WFM in Call Centres What is a Call Centre? - 10 Things to Know Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter