Over 30% of Contact Centres Would Not be Confident in Handling a Rise in Call Volumes

How-confident-are-you-that-your-Contact-Centre-could-cope-with-a-significant-increase-in-call-volumes

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No chance! That is how 15% of contact centres responded when asked if they think their contact centre could cope with a rise in call volumes, with a further 16% admitting they would not be confident in such a scenario.

However, more than half of contact centres would be confident in handling this rise, with a combined 57% answering “confident” and “very confident”.

Poll – “How confident are you that your Contact Centre couple cope with a significant increase in call volumes?” – answers
Very confident    32%
Confident    25%
Unsure    12%
Not confident    16%
No Chance!    15%

Source – Call Centre Helper website reader poll        Sample – 325        Started – 4 Jun 2013

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Author: Jo Robinson

Published On: 8th Aug 2013 - Last modified: 25th Oct 2021
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