Reducing invisible inefficiencies in your contact centre

THE DATE: Wednesday 26th February 2014

THE LOCATION: Customer Experience Centre, Surrey, UK

THE DETAILS:

“Identify and Reduce the Invisible Inefficiencies in Your Contact Centre – Do You Know Where They Hide?”

According to a recent Deloitte survey 62% of organizations view customer experience provided through contact centres as a competitive differentiator and 82% recognized “accuracy and quality of information” as the most important customer experience attribute.

• Hear what the experts are recommending
• Discover how leading travel operator Touring Club Suisse and Vodafone Eqypt have innovatively improved their agent and back office efficiencies with exceptional results
• Take part in our interactive demos which allow you to visually experience the ‘perfect’ resource virtualisation for your company
• Learn how to increase productivity without sacrificing the customer experience
• Take the opportunity to ‘whiteboard’ your company’s current situation and start planning its journey to a more efficient future.

Guest Speakers include:

• Stephan Wymann, Touring Club Suisse
• Tibor Vass, Genesys Independent Expert

THE ORGANISERS: Genesys

THE WEBLINK: Click here to register