THE DATE: Wednesday 26th February 2014
THE LOCATION: Customer Experience Centre, Surrey, UK
THE DETAILS:
“Identify and Reduce the Invisible Inefficiencies in Your Contact Centre – Do You Know Where They Hide?”
According to a recent Deloitte survey 62% of organizations view customer experience provided through contact centres as a competitive differentiator and 82% recognized “accuracy and quality of information” as the most important customer experience attribute.
- Hear what the experts are recommending
- Discover how leading travel operator Touring Club Suisse and Vodafone Eqypt have innovatively improved their agent and back office efficiencies with exceptional results
- Take part in our interactive demos which allow you to visually experience the ‘perfect’ resource virtualisation for your company
- Learn how to increase productivity without sacrificing the customer experience
- Take the opportunity to ‘whiteboard’ your company’s current situation and start planning its journey to a more efficient future.
Guest Speakers include:
- Stephan Wymann, Touring Club Suisse
- Tibor Vass, Genesys Independent Expert
THE ORGANISERS: Genesys
THE WEBLINK: Click here to register
Author: Megan Jones
Published On: 16th Jan 2014 - Last modified: 3rd Mar 2014
Read more about - Archived Content, Genesys
