Summer Site Visits Announced 175 Filed under - Archived Content, The Forum Twelve Innovation Award finalists will be facilitating site visits with The Forum this year, giving an outstanding opportunity to see and hear for yourself about their outstanding initiatives. The focus of each site visit will vary depending on the initiative the finalist has been recognised for, but the theme in common is on raising standards and meeting increased customer expectations. With topics suitable for those involved in planning, insight, quality and customer experience, the level of impact demonstrated by specialist support teams in these organisations has been astounding. Predominantly designed for Forum members, they are available for non-members to book if places are available. They are not, however, open to direct competitors. The full list is: Geoban: 22nd June, Leeds Red Funnel Ferries: 22nd June, Southampton RBS: 23rd June, Southampton RSA: 30th June, Peterborough Direct Line Group: 5th July, Leeds North East Ambulance Service: 12th July, Newcastle Co-op Banking Group: 21st September, Stockport RS Components: 8th Sept, Corby Ingeus: 13th Sept, Birmingham EE: 22nd Sept, Sunderland InterCall: 27th Sept, Gloucester Affinion: 28th Sept, Portsmouth Author: Megan Jones Published On: 19th Apr 2016 - Last modified: 11th Dec 2017 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter