Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)


Cover image of survey

Throughout May 2019, Call Centre Helper readers were invited to take part in a “How Contact Centres Are Delivering Exceptional Customer Service” survey.

The aim of the survey was to capture a snapshot view of exactly what contact centres are doing to meet the ever-increasing demands of the modern customer.

A Call Centre Helper Research Paper sponsored by:

Jabra, Natterbox, NICE inContact and Serenova.

Click here to download your copy of the Research Paper

Published On: 16th Jul 2019
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