Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition) 408 Filed under - Archived Content, Jabra, Lifesize, Natterbox, NICE CXone Throughout May 2019, Call Centre Helper readers were invited to take part in a “How Contact Centres Are Delivering Exceptional Customer Service” survey. The aim of the survey was to capture a snapshot view of exactly what contact centres are doing to meet the ever-increasing demands of the modern customer. A Call Centre Helper Research Paper sponsored by: Jabra, Natterbox, NICE inContact and Serenova. Click here to download your copy of the Research Paper Author: Jo Robinson Published On: 16th Jul 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, Jabra, Lifesize, Natterbox, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter