Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)
Throughout May 2019, Call Centre Helper readers were invited to take part in a “How Contact Centres Are Delivering Exceptional Customer Service” survey.
The aim of the survey was to capture a snapshot view of exactly what contact centres are doing to meet the ever-increasing demands of the modern customer.
A Call Centre Helper Research Paper sponsored by:
Jabra, Natterbox, NICE inContact and Serenova.