Survey Report: Optimising the Citizen Experience


Government organisations must identify and meet the needs of their service users. This report looks at how central government, blue light and justice organisations use their systems to meet the needs of their users to enable a positive experience.

Report written by: Genesys and Gov News Direct

Click here to download a copy of the Survey

Published On: 2nd Nov 2016 - Last modified: 22nd Mar 2017
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