Survey Report: Optimising the Citizen Experience 166 Filed under - Archived Content, Genesys Government organisations must identify and meet the needs of their service users. This report looks at how central government, blue light and justice organisations use their systems to meet the needs of their users to enable a positive experience. Report written by: Genesys and Gov News Direct Author: Jo Robinson Published On: 2nd Nov 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter