Survey Report: Optimising the Citizen Experience

Government organisations must identify and meet the needs of their service users. This report looks at how central government, blue light and justice organisations use their systems to meet the needs of their users to enable a positive experience.

Report written by: Genesys and Gov News Direct

Published On: 2nd Nov 2016 - Last modified: 3rd Jan 2020
Read more about - Archived Content,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.