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Survey Report: Optimising the Citizen Experience

Published On: 2nd Nov 2016 11:39 - Modified: 3rd Jan 2020

Government organisations must identify and meet the needs of their service users. This report looks at how central government, blue light and justice organisations use their systems to meet the needs of their users to enable a positive experience.

Report written by: Genesys and Gov News Direct

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Survey Report: Optimising the Citizen Experience

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