MJ Johnson - Call Centre Helper

Connect with MJ on LinkedIn "> MJ Johnson - Call Centre Helper

MJ Johnson

MJ Johnson, Senior Director, Product Marketing at CallMiner

Connect with MJ on LinkedIn

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Our Top Webinars of 2025

Our Top Webinars of 2025

Take Your Coaching Strategy to the Next Level

Take Your Coaching Strategy to the Next Level

Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders

Recorded Webinar: Advanced Coaching Strategies for…

Our Top Webinars of 2024

Our Top Webinars of 2024

Contact Centre AI – The Truth Revealed

Contact Centre AI – The Truth Revealed

Recorded Webinar: The Truth About Contact Centre Artificial Intelligence

Recorded Webinar: The Truth About Contact Centre…

The Top 20 Videos

The Top 20 Videos

Understanding Sentiment Analysis

Understanding Sentiment Analysis

Top Uses of Speech Analytics

Top Uses of Speech Analytics

Understanding Speech Analytics

Understanding Speech Analytics

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?