MJ Johnson - Call Centre Helper

Connect with MJ on LinkedIn "> MJ Johnson - Call Centre Helper

MJ Johnson

MJ Johnson, Senior Director, Product Marketing at CallMiner

Connect with MJ on LinkedIn

Recent Articles Most Viewed Articles

Our Top Webinars of 2025

Our Top Webinars of 2025

Take Your Coaching Strategy to the Next Level

Take Your Coaching Strategy to the Next Level

Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders

Recorded Webinar: Advanced Coaching Strategies for…

Our Top Webinars of 2024

Our Top Webinars of 2024

Contact Centre AI – The Truth Revealed

Contact Centre AI – The Truth Revealed

Recorded Webinar: The Truth About Contact Centre Artificial Intelligence

Recorded Webinar: The Truth About Contact Centre…

The Top 20 Videos

The Top 20 Videos

Understanding Sentiment Analysis

Understanding Sentiment Analysis

Top Uses of Speech Analytics

Top Uses of Speech Analytics

Understanding Speech Analytics

Understanding Speech Analytics

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?