Articles - Absenteeism

Absenteeism can seriously impact customer service levels, team morale, and your contact centre’s bottom line. This collection brings together our best articles, webinars, videos, and tools to help you understand, measure, and reduce absenteeism across your operation. Whether you’re looking for fresh ideas to improve attendance, real-world examples from other centres, or expert advice on managing wellbeing and engagement, you’ll find everything you need right here.

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Preparing Your Call Centre for the Olympics
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The Top Ten Call Centre Problems
How to Calculate Absenteeism – with Formula
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Using Gamification to Increase Contact Centre Engagement
How to Tackle Call Centre Health Issues
29 Strategies to Tackle Agent Absence and Attrition
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4 Steps to Managing Absence
5 Signs Your Agents Don’t Care
5 Practical Solutions for Tackling Staff Absence
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Absenteeism is a Big Problem for Contact Centre Supervisors
How to Reduce Call Centre Attrition
Progression in a Contact Centre
The Best Ways to Deal with Lunch and Tea Break Requests
The Trials and Tribulations of Shift Swaps
How to Deal with Short-Notice Absence Requests
How Duvet Days can Reduce Staff Absence
The Top Ten Call Centre Solutions
The Best Ways to Benchmark Your Contact Centre
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11 Top Tips on Flexible Shift Patterns
Top Tips for Employee Absence
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Has Anyone Used Incentive Schemes to Reduce Sickness Absence?
Answers: Incentive Schemes
Call and Contact Centre Questions: Do Duvet Days Work?
Answers: Duvet days
Managing Absenteeism in the Call Centre
 
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