Carl Adkins - Call Centre Helper

Connect with Carl on LinkedIn "> Carl Adkins - Call Centre Helper

Carl Adkins

Carl Adkins is the co-founder of Experience France, where he focuses on creating immersive, culturally rich experiences that help travellers and expatriates connect with France and its language more naturally.

With a strong background in pioneering customer experience technologies and building strategies to grow shareholder value, Carl has spent over four years curating unique solutions for those looking to embrace French culture and communication.

Connect with Carl on LinkedIn

Recent Articles Most Viewed Articles

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How to Develop the Best Contact Centre Script

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12 Ways to Exceed Customer Expectations

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How Do You Make Your Call Centre PCI Compliant?

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The Do’s and Don’ts of Call Scripting

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7 Ways to Improve the Agent Desktop

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99 Ways to Change Your Contact Centre

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How can contact centres become more proactive?

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Does network answer machine detection really exist?

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Is Email on its Way Out?

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Can a Unified Desktop Improve Agent Productivity?

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How to Reduce Agent Time Spent on Data Entry

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What is your view of the latest Ofcom regulations?

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Top Tips to Improve the Contact Centre

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Seven Deadly Sins of Call Quality Monitoring

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New Year Resolutions for call centres

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Outbound Scripting Software

Outbound Scripting Software

Quality Parameters in Outbound Calls

Quality Parameters in Outbound Calls

Outbound sales commission

Outbound sales commission

Benefits of outbound

Benefits of outbound

Answer Machine Detection

Answer Machine Detection

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How Many Calls Should an Outbound Agent Make

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Dialler Strategy

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What to look for when buying – a hosted call…

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?