Chris Rainsforth - Call Centre Helper

Connect with Chris on LinkedIn "> Chris Rainsforth - Call Centre Helper

Chris Rainsforth

Chris Rainsforth is Director of Learning and Innovation at The Forum

Connect with Chris on LinkedIn

Recent Articles Most Viewed Articles

10 Ways to Improve Call Centre Performance Management

10 Ways to Improve Call Centre Performance Management

What Is Performance Management? With a Definition and Best Practices

What Is Performance Management? With a Definition and…

What to look for when buying… a Speech Analytics Solution

What to look for when buying… a Speech Analytics Solution

14 Tips for Collecting Advisor Feedback

14 Tips for Collecting Advisor Feedback

What’s Next With… Speech Analytics?

What’s Next With… Speech Analytics?

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

Recorded Webinar : Performance Management Tools

Recorded Webinar : Performance Management Tools

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?