Daniel May - Call Centre Helper

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Daniel May

Daniel May, Major Accounts Manager, Business Systems

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Recent Articles Most Viewed Articles

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

What to Look for When Buying an IVR

What to Look for When Buying an IVR

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

What is an ACD in the Call Centre?

What is an ACD in the Call Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

How Can I Monitor Quality Across all Contact Centre Channels?

How Can I Monitor Quality Across all Contact Centre…

The Top 10 Emerging Technologies in Contact Centres

The Top 10 Emerging Technologies in Contact Centres

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

21 Practical Techniques to Boost Customer Satisfaction…

How Do I… Reduce Call Queuing Time?

How Do I… Reduce Call Queuing Time?

How to Improve Call Routing

How to Improve Call Routing

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?