Daniel May - Call Centre Helper

Connect with Daniel on LinkedIn "> Daniel May - Call Centre Helper

Daniel May

Daniel May, Major Accounts Manager, Business Systems

Connect with Daniel on LinkedIn

Recent Articles Most Viewed Articles

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

What to Look for When Buying an IVR

What to Look for When Buying an IVR

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

What is an ACD in the Call Centre?

What is an ACD in the Call Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

How Can I Monitor Quality Across all Contact Centre Channels?

How Can I Monitor Quality Across all Contact Centre…

The Top 10 Emerging Technologies in Contact Centres

The Top 10 Emerging Technologies in Contact Centres

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

21 Practical Techniques to Boost Customer Satisfaction…

How Do I… Reduce Call Queuing Time?

How Do I… Reduce Call Queuing Time?

How to Improve Call Routing

How to Improve Call Routing

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success