Dave Vernon - Call Centre Helper

Dave Vernon

Dave Vernon, The Forum

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The Power of One

The Power of One

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

Outbound Dialling Using Answer Machine Detection: Banned or Not?

Outbound Dialling Using Answer Machine Detection: Banned…

32 Tips for Building Flexibility Into Contact Centre Schedules

32 Tips for Building Flexibility Into Contact Centre…

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

Reducing outbound calls (from a customer perspective)

Reducing outbound calls (from a customer perspective)

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

Recorded Webinar: How to Build Flexibility into Call Centre Schedules

Recorded Webinar: How to Build Flexibility into Call…

How to Avoid the Fairness Trap When Creating Schedules

How to Avoid the Fairness Trap When Creating Schedules

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?