Derek Corcoran Archives - Call Centre Helper

> Derek Corcoran Archives - Call Centre Helper

Derek Corcoran

Derek Corcoran is the CEO of Scorebuddy

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Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

10 Smarter Ways to Use AI Augmentation

10 Smarter Ways to Use AI Augmentation

How to Manage QA Across Different Channels

How to Manage QA Across Different Channels

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

How to Support Vulnerable Customers in the Contact Centre

How to Support Vulnerable Customers in the Contact Centre

23 Questions to Ask When Choosing Your Next CCaaS

23 Questions to Ask When Choosing Your Next CCaaS

Are Your Virtual Agents Escalating Far Too Many Queries?

Are Your Virtual Agents Escalating Far Too Many Queries?

How Contact Centres Are Improving Compliance With QA

How Contact Centres Are Improving Compliance With QA

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

12 Amazing Things You Can Now Do With Customer Preferences

12 Amazing Things You Can Now Do With Customer Preferences

How to Use AI to Connect the Dots – Not Create More Silos

How to Use AI to Connect the Dots – Not Create More Silos

How AI Is Transforming QA in 2026 and Beyond

How AI Is Transforming QA in 2026 and Beyond

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Named ‘Best Software Company’ in Latest G2 Awards

Scorebuddy Named ‘Best Software Company’ in…

New G2 Report: Scorebuddy a Leader in Contact Centre QA

New G2 Report: Scorebuddy a Leader in Contact Centre QA

G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance

G2 Report: Scorebuddy a Leader for Contact Center…

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre…

Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre

Recorded Webinar: 7 Ways to Improve Quality in the…

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

See What Contact Centre AI Can Really Do

Claim Your Free AutoQA POC

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

AI Agent Governance: Prove It Stays Inside the Lines

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action