Enda Kenneally Archives - Call Centre Helper

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Enda Kenneally

Enda Kenneally

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14 Ideas for Providing a Memorable Customer Experience

14 Ideas for Providing a Memorable Customer Experience

16 Ways to Improve Your Net Promoter Score (NPS)

16 Ways to Improve Your Net Promoter Score (NPS)

Is Customer Service the New Sales and Marketing?

Is Customer Service the New Sales and Marketing?

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

How Can These Four Technologies Reduce Costs in the Contact Centre?

How Can These Four Technologies Reduce Costs in the…

11 Tips to Create and Maintain Loyal Customers

11 Tips to Create and Maintain Loyal Customers

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action