Frank Sherlock - Call Centre Helper

Connect with Frank on LinkedIn "> Frank Sherlock - Call Centre Helper

Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

Recent Articles Most Viewed Articles

What Are the Industry Standards for Call Centre Metrics?

What Are the Industry Standards for Call Centre Metrics?

How to Calculate First Contact Resolution (FCR) – With Formula

How to Calculate First Contact Resolution (FCR) –…

What Is Wrap Time and How Can I Reduce It?

What Is Wrap Time and How Can I Reduce It?

20 Contact Centre Objectives

20 Contact Centre Objectives

16 Ways to Improve Your Net Promoter Score (NPS)

16 Ways to Improve Your Net Promoter Score (NPS)

29 Hot Tips to Improve your IVR

29 Hot Tips to Improve your IVR

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

8 Ways to Improve Chatbots and Boost Customer Satisfaction

8 Ways to Improve Chatbots and Boost Customer Satisfaction

Which KPIs Do I Need for Contact Centre WFM?

Which KPIs Do I Need for Contact Centre WFM?

How to Deal With Rude Customers

How to Deal With Rude Customers

Goodwill Gestures for Better Customer Relationships

Goodwill Gestures for Better Customer Relationships

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

Trends Transforming Cloud Contact Centres

Trends Transforming Cloud Contact Centres

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

What Should You Put in a Customer Service Vision Statement?

What Should You Put in a Customer Service Vision…

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

What Are Customer Touchpoints and How Can You Identify Them?

What Are Customer Touchpoints and How Can You Identify…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

The Best De-Escalation Techniques

The Best De-Escalation Techniques

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success