Articles - Genesys

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Partnership Concept
Genesys and Mitel Announce a Global Strategic Partnership
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Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time
What Is a Simple Way to Ensure Customer Loyalty?
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Genesys Cloud Services
Photos from September 2017 Call Centre & Customer Services Summit
What’s Next With… Forecasting Technology?
What to Look for When Buying… A Cloud-Based Contact Centre Solution
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Speech Analytics – What to Look for When Buying a Solution
Recorded Webinar: How to Be World Class at Customer Service
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Genesys Cloud Supports CallPageboy in Improving Service Levels
Happy call centre agent at desk
AI in CX Is All About Frontline Employees
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ServiceNow and Genesys Announce Strategic Partnership
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Interaction Analytics in Contact Centres – An Executive Briefing
What’s Next With… Workforce Management?
Recorded Webinar: Executive Briefing on Contact Centre Homeworking
Recorded Webinar: Improving Customer Service on Social Media
What to look for when buying speech analytics
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Recorded Webinar: Self-Service: Letting Customers Take Care of Themselves
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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
Recorded Webinar: 10 Ways to Improve First Contact Resolution
Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores
Technology Toolkit – connectivity and the cloud datacentre
Recorded Webinar: Contact Centre of the Future (2013)
Trade Secrets: How to get the best out of your call-routing system

Latest Reports

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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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