Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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What Customer Experience Teams Can Learn From the World Cup
Bots Represent Brand: What Does Yours Look Like?
Genesys Announce New Google Integration
5 Key Criteria for Customer Journey Shaping
How to Overcome the Risks of an Outdated Contact Centre Infrastructure
Lessons from Shakespeare for Contact Centre Infrastructure Owners
Photos from the Customer Service Summit
Photos from the Customer Services Summit
10 Skills Every Customer Service Agent Should Have
16 Top Uses for Cloud Contact Centre Technology
Build Your Contact Centre Transformation Dream Team
Genesys how to give excellent customer service for vulnerable people
Recorded Webinar: Giving Excellent Customer Service to Vulnerable People
Genesys Debuts Forecasting and Scheduling Service
Global Artificial Intelligence Centre of Excellence Established in Ireland
Is It Time to Talk About Artificial Intelligence Ethics?
How to Use Artificial Intelligence to Shape the Customer Journey
2018 autumn survey
2018 Survey Report: What Contact Centres Are Doing Right Now
Genesys PureCloud Reveals Revenue Growth
How Contact Centre Benchmarking Can Improve the Customer Experience
Net Promoter Score (NPS) is becoming less Important
5 Tips for Dealing With Difficult Customers
A chilled out santa holds up a glass of wine
The Customer Service Rep Who Saved Christmas
Hand putting wooden five star shape on table.
The Customer Experience Trio: Personalisation, Privacy and Trust
asian woman talking to robot while using digital tablet at home
5 Contact Centre Benefits of Bot-Human Collaboration
A man takes note whilst looking at his laptop
Must-Know Contact Centre Terminology

Latest Reports

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The Inner Circle Guide to Agentic AI, sponsored by Genesys
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eBook: Transform Service Delivery with Genesys and ServiceNow
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Report: The State of Customer Experience - Middle East and Africa
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eBook: The Definitive Guide to Customer Journey Analytics
 
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