Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Genesys and Salesforce Launch AI-Powered Solution
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Sabio Group Strengthens Leadership Position
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Workforce Management vs Workforce Optimization – What’s the Difference?
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17 Signs Your Contact Centre Technology Is Ageing Badly
ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
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The Top Workforce Management WFM Solutions for 2023
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An Introduction to Call Scripting
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What to Include in a Business Case for New Technology
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
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The Top 20 Webinars
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How to Measure Chatbot Performance
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Interaction Analytics in Contact Centres – An Executive Briefing
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Banking and WFE: Preparing for the Future
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Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
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The Top 20 Videos
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Creating New Value for Customers With Generative AI
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Genesys Empowers Charities With Cloud Contact Centre Tech
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Genesys Cloud CX Achieves FedRAMP Authorization
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Genesys Recognized as No. 1 Worldwide Growth Leader
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Genesys Recognizes Winners of 18th Annual Customer Innovation Awards
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Genesys Awarded for Contact Centre ESG Initiatives
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Genesys Announces Simplified Automated Task Management Solution
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Cyara Acquires Voice of the Customer (VoC) Company CentraCX
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AI Bridges Gaps in Agent and Customer Connections

Latest Reports

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Infographic: Ways to Bridge The Agentic AI Trust Gap
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The Inner Circle Guide to Agentic AI, sponsored by Genesys
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eBook: Transform Service Delivery with Genesys and ServiceNow
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Report: The State of Customer Experience - Middle East and Africa
 
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