Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Collage of pets jumping
12 PAWesome Ideas From the ManyPets Contact Centre
Computer monitor with file cabinets, alarm clock, lamp, milk cup and sheets of paper flying around - disorganised concept
5 Signs Your Contact Centre Data Is Disorganized
Digital health concept with a doctor standing on phone surrounded by assorted medical icons.
Building Truly Patient-Centric, Digital-First Healthcare Services
Wooden cubes with numbers on a turquoise background.
29 Call Centre Metrics and KPIs
Single person in not the same color than others - personalisation concept
The Payoff of Personalized Customer Service
contract-sign
Sabio Secures Contract With Journeycall
Cloud computing concept with digital cloud over world map
3 New Genesys Cloud CX Satellite Regions Added
Customer Retention Strategy with people icons and magnet
What Is a Customer Retention Strategy?
Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX
Top CX Stats to Know in 2023
A blue wall with an open door leading to light
CX Translate Opens the Door to International Understanding
Person on phone with laptop sitting at wooden table
Case Study: Ceredigion County Council
Compass and business analytics graphs
Improving Customer Retention With Journey Analytics
2 hands breaking through a wooden wall
Breaking Through Cloud Migration Barriers
Global digital concept with earth in lights
Rentokil Initial Embarks on CX Project With Sabio
Magnifying glass and piggy banks with yellow stars on gray background.
Genesys Reveals Investment in CX Strategies Needed From Banks
Sun and clouds on blue and orange dramatic sky
All In On Genesys Cloud CX
Customer journey analysis
What Is Customer Journey Analysis?
Digital futuristic high-speed train. Transport concept.
Sabio Group to Support French Mobility Operator Kisio
Person pulling curtain of darkness to reveal a new better world
Genesys Introduces AI Experience
Customer Loyalty Banner and Concept.
Increase Customer Loyalty in Tough Economic Times
Happy face cube being pushed and emphasised
It’s Time to Emphasize Real-Time CX Metrics
Video Image: What Is the Difference Between WFM, WFO and WEM?
The Difference Between WFM, WFO and WEM
The words on and off on wooden cubes with start icon on yellow background.
3 Composable CX Capabilities Your Contact Center Can Turn On Now
An illustration of a shipwreck near the beach
How to Avoid a Cloud Contact Centre Migration Shipwreck

Latest Reports

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Infographic: Ways to Bridge The Agentic AI Trust Gap
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The Inner Circle Guide to Agentic AI, sponsored by Genesys
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eBook: Transform Service Delivery with Genesys and ServiceNow
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Report: The State of Customer Experience - Middle East and Africa
 
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