Heather Foley Archives - Call Centre Helper

> Heather Foley Archives - Call Centre Helper

Heather Foley

Heather Foley is a consultant at etsplc.com, HR consultancy and software provider

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How to Get Your Team to Trust You

How to Get Your Team to Trust You

How to Choose Your Contact Centre Team

How to Choose Your Contact Centre Team

How to Receive Job Feedback… Without Becoming Defensive

How to Receive Job Feedback… Without Becoming…

How to Give Feedback to an Employee… Without Upsetting Them

How to Give Feedback to an Employee… Without…

Tough Love: How to Say “No” to Your Team

Tough Love: How to Say “No” to Your Team

Get Off My Desk! Is Someone Vying for Your Job?

Get Off My Desk! Is Someone Vying for Your Job?

How to Manage Flexible Working

How to Manage Flexible Working

Employee Engagement: Do You Have a Best Friend at Work?

Employee Engagement: Do You Have a Best Friend at Work?

How to Give Your Line Manager Positive Feedback

How to Give Your Line Manager Positive Feedback

6 Steps to Resolving Conflict in Your Team

6 Steps to Resolving Conflict in Your Team

6 Steps to Becoming a Confident Call Centre Manager

6 Steps to Becoming a Confident Call Centre Manager

The 10 Commandments of Team Meetings

The 10 Commandments of Team Meetings

How to Plan for Contact Centre Success

How to Plan for Contact Centre Success

How to Give Sales Agents Difficult Feedback

How to Give Sales Agents Difficult Feedback

Saying a Professional Goodbye

Saying a Professional Goodbye

360-degree feedback: How to avoid panic

360-degree feedback: How to avoid panic

Get your team excited about Performance Management

Get your team excited about Performance Management

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

10 Practical Use Cases for AI in Customer Experience

How Low-code Automation Differs From Traditional Solutions

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action