Julian Evans - Call Centre Helper

Connect with Julian on LinkedIn "> Julian Evans - Call Centre Helper

Julian Evans

Julian Evans, Account Executive at Alvaria

Connect with Julian on LinkedIn

Recent Articles Most Viewed Articles

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

Performance Management Best Practices

Performance Management Best Practices

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

How to Deal With Demanding Customers

How to Deal With Demanding Customers

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?