Julian Evans - Call Centre Helper

Connect with Julian on LinkedIn "> Julian Evans - Call Centre Helper

Julian Evans

Julian Evans, Account Executive at Alvaria

Connect with Julian on LinkedIn

Recent Articles Most Viewed Articles

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

Performance Management Best Practices

Performance Management Best Practices

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

How to Deal With Demanding Customers

How to Deal With Demanding Customers

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?