Articles - Matthew Clare

Matthew is the current VP of Product Marketing at UJET (former roles at Google, Mitel, prairieFyre). With a career focused on customer experience and contact center, and having held product management and product marketing roles. Matthew has a track record of understanding the customer experience needs of small to enterprise-sized businesses globally through continual engagement with end users, resellers, prospects, and analysts.

UJET Boosting Customer Satisfaction in Contact Centres webinar ad
Recorded Webinar: Boosting Customer Satisfaction in Contact Centres
Video Image: The Evolution of Voice of the Customer
The Evolution of Voice of the Customer
Voice of Customer VoC illustration with customer feedback collection, surveys and analysis. VoC insights, customer experience and data visualization themes
What’s Next for Voice of the Customer (VoC)?
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The Secrets to Scheduling Multiskilled Agents
chess strategy set
How to Nail Your Outbound Strategy
Quality assurance concept checklist
Stay Ahead in QA and Call Recording
ujet-future-of-customer-contact-box
Webinar: The Future of Customer Contact
Forecasting concept with graphs
What’s Happening With Forecasting Right Now?
Create a “Win–Win” Self-Service Strategy