Orit Avital - Call Centre Helper

Connect with Orvit on LinkedIn "> Orit Avital - Call Centre Helper

Orit Avital

Orit Avital, Founder and CEO, Ottorita, is an expert consultant that specializes in the Contact Center’s industry.

Orit is involved in projects that lead intervention and change processes in operational setups such as contact centers (of all types).

Orvit has extensive knowledge on Contact Center management methodologies, and offers managers practical professional training and consulting processes for leading development processes.

Connect with Orvit on LinkedIn

Recent Articles Most Viewed Articles

10 Things You Need to Know About Call Centres

10 Things You Need to Know About Call Centres

An Introduction to Contact Centre KPIs and KPAs

An Introduction to Contact Centre KPIs and KPAs

10 Essential Skills for Every Contact Centre Manager

10 Essential Skills for Every Contact Centre Manager

How to Develop Team Leaders in the Contact Centre

How to Develop Team Leaders in the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the…

10 Tips for Being a More Courageous Contact Centre Manager

10 Tips for Being a More Courageous Contact Centre Manager

3 Essential Management Routines for a Contact Centre Manager

3 Essential Management Routines for a Contact Centre…

10 Messages That Every Contact Centre Manager Should Share With Their Team

10 Messages That Every Contact Centre Manager Should…

Create a Contact Centre Orientation Plan to Reduce Attrition

Create a Contact Centre Orientation Plan to Reduce…

How to Support Your Contact Centre Managers to Improve Performance

How to Support Your Contact Centre Managers to Improve…

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

5 Ways to Retain Advisors Using the Same Tools as…

Three Practical Ways to Inspire Contact Centre Advisors

Three Practical Ways to Inspire Contact Centre Advisors

How to Better Introduce New Contact Centre Processes

How to Better Introduce New Contact Centre Processes

Half of Call Centres Have a System of Continuous Improvement in Place

Half of Call Centres Have a System of Continuous…

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

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How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

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