Articles - Rob Clarke

Rob Clarke is a Co-Founding Partner of Elev-8 Performance.

In addition to consulting and delivering behavioural change programmes to Elev-8’s clients, he leads on building and delivering a wider growth strategy, including marketing.

Backing up his learning credentials is an extensive cross-functional knowledge built over 20+ years in a variety of leadership, learning, strategic, and operational roles. He’s also led contact centres, sales teams and field teams, and is a chair judge of various awards.

Connect with Rob on LinkedIn

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How to Manage Big Changes Well in the Contact Centre
How Can CX Improve the Contact Centre?
Silhouette of person in circle - total experience concept
An Introduction to… Total Experience (TX)
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice