Articles - Rob Clarke

Rob Clarke is a Co-Founding Partner of Elev-8 Performance.

In addition to consulting and delivering behavioural change programmes to Elev-8’s clients, he leads on building and delivering a wider growth strategy, including marketing.

Backing up his learning credentials is an extensive cross-functional knowledge built over 20+ years in a variety of leadership, learning, strategic, and operational roles. He’s also led contact centres, sales teams and field teams, and is a chair judge of various awards.

Connect with Rob on LinkedIn

coloured paper faces fading out
Creative Ways to Improve Attendance at Work
Person holding up hand saying stop
Stop Doing These Stupid Things to Your Customers
Person balancing in centre of scales with happy and sad faces on either end
18 Bad Habits That Kill CX
Person sneezing on red background
Get Sickness Under Control – 21 Management Tips
Group of colleagues in work conversation with one absent person in office environment.
Need to Reduce Absence in Your Contact Centre? Here’s How!
Three cards with cross mark symbol - three strike rule
Video: Using the 3 Strike Rule in the Contact Centre
Thumbs down to thumbs up with words turnaround a bad agent
How to Turn a Bad Agent Into a Good Agent
Happiness and strategy concept with happy person playing chess
Expert Strategies to Improve Customer Happiness
Compass and wooden tag written with CHANGE on grey background.
How to Manage Big Changes Well in the Contact Centre
How Can CX Improve the Contact Centre?
Silhouette of person in circle - total experience concept
An Introduction to… Total Experience (TX)
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Quality Assurance
Video: Quality Assurance – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice for... Remote Working
Video: Remote Working – 10 Experts Share Their Favourite Advice