Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

Connect with Stefan on LinkedIn

5 Key Criteria for Customer Journey Shaping

What to Look for When Buying… A Performance Management Solution

Top Tips for Improving Contact Centre Shrinkage

30 Strategies for Improving Agent Productivity

What to Look for When Buying… A Call Recording Solution

What Is the Best Way to Measure First Contact Resolution?

How Do I… Integrate my Back Office into the Contact Centre?

How to Improve Call Routing

performance athlete

Trade Secrets: Getting the best from your Performance Management solution

10 Ways to Speed up Complaint Handling

Trade Secrets: How to Get the Best Out of Your WFM Software

Interactive Voice Response (IVR) Systems: What to Look Out For

Scorebuddy QA Platform on G2 box

Editor's Pick

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Peopleware CC Expo 2025 box

Latest Resources

CX Landscape Report 2025

CX Landscape Report 2025

The Inner Circle Guide to Agentic AI, sponsored by Genesys

The Inner Circle Guide to Agentic AI, sponsored by Genesys

LinkedIn join conversation box

Upcoming Events

thumbnail advert promoting event Unified Communications Expo (UCX)

Unified Communications Expo (UCX)

thumbnail advert promoting event Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Boosting Customer Satisfaction in Contact Centres

AnywhereNow CX Workflows Box

image for news story

What Is Caller ID Spoofing? How To Spot, Prevent, and Guard Against It

image for news story

CX Myth #3: Omnichannel Means Offering More Channels

Route 101 Revel Collective Case Study Box

Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Vonage Intelligent Workspace Box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise