Stefan Captijn - Call Centre Helper

Connect with Stefan on LinkedIn "> Stefan Captijn - Call Centre Helper

Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

Connect with Stefan on LinkedIn

Recent Articles Most Viewed Articles

5 Key Criteria for Customer Journey Shaping

5 Key Criteria for Customer Journey Shaping

What to Look for When Buying… A Performance Management Solution

What to Look for When Buying… A Performance Management…

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

What to Look for When Buying… A Call Recording Solution

What to Look for When Buying… A Call Recording Solution

What Is the Best Way to Measure First Contact Resolution?

What Is the Best Way to Measure First Contact Resolution?

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

Interactive Voice Response (IVR) Systems: What to Look Out For

Interactive Voice Response (IVR) Systems: What to Look…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success