Stefan Captijn - Call Centre Helper

Connect with Stefan on LinkedIn "> Stefan Captijn - Call Centre Helper

Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

Connect with Stefan on LinkedIn

Recent Articles Most Viewed Articles

5 Key Criteria for Customer Journey Shaping

5 Key Criteria for Customer Journey Shaping

What to Look for When Buying… A Performance Management Solution

What to Look for When Buying… A Performance Management…

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

What to Look for When Buying… A Call Recording Solution

What to Look for When Buying… A Call Recording Solution

What Is the Best Way to Measure First Contact Resolution?

What Is the Best Way to Measure First Contact Resolution?

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

Interactive Voice Response (IVR) Systems: What to Look Out For

Interactive Voice Response (IVR) Systems: What to Look…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?