Stefan Captijn - Call Centre Helper

Connect with Stefan on LinkedIn "> Stefan Captijn - Call Centre Helper

Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

Connect with Stefan on LinkedIn

Recent Articles Most Viewed Articles

5 Key Criteria for Customer Journey Shaping

5 Key Criteria for Customer Journey Shaping

What to Look for When Buying… A Performance Management Solution

What to Look for When Buying… A Performance Management…

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

What to Look for When Buying… A Call Recording Solution

What to Look for When Buying… A Call Recording Solution

What Is the Best Way to Measure First Contact Resolution?

What Is the Best Way to Measure First Contact Resolution?

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

Interactive Voice Response (IVR) Systems: What to Look Out For

Interactive Voice Response (IVR) Systems: What to Look…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?