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Articles - Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

Connect with Stefan on LinkedIn

5 Key Criteria for Customer Journey Shaping

What to Look for When Buying… A Performance Management Solution

Top Tips for Improving Contact Centre Shrinkage

30 Strategies for Improving Agent Productivity

What to Look for When Buying… A Call Recording Solution

What Is the Best Way to Measure First Contact Resolution?

How Do I… Integrate my Back Office into the Contact Centre?

How to Improve Call Routing

performance athlete

Trade Secrets: Getting the best from your Performance Management solution

10 Ways to Speed up Complaint Handling

Trade Secrets: How to Get the Best Out of Your WFM Software

Interactive Voice Response (IVR) Systems: What to Look Out For

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Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

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