Stefan Captijn - Call Centre Helper

Connect with Stefan on LinkedIn "> Stefan Captijn - Call Centre Helper

Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

Connect with Stefan on LinkedIn

Recent Articles Most Viewed Articles

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

What Is the Best Way to Measure First Contact Resolution?

What Is the Best Way to Measure First Contact Resolution?

Interactive Voice Response (IVR) Systems: What to Look Out For

Interactive Voice Response (IVR) Systems: What to Look…

Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

What to Look for When Buying… A Call Recording Solution

What to Look for When Buying… A Call Recording Solution

What to Look for When Buying… A Performance Management Solution

What to Look for When Buying… A Performance Management…

5 Key Criteria for Customer Journey Shaping

5 Key Criteria for Customer Journey Shaping

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?