Take an online survey – Customer Campaigns 594 Filed under - Archived Content, Infinity CCS How effective are you at setting up customer campaigns? Infinity CCS is conducting research to find out how quickly and efficiently contact centres set up and manage new customer projects. Read on to take part in the survey. Infinity CCS is keen to find out: How long it takes to set up new projects from initial briefing to Go Live Who writes scripts and puts them onto IT systems What software tools campaign developers use What types of performance data agents, managers and supervisors can access In return for your assistance, Infinity will send participants a free Executive Summary of its findings so you can compare your performance and capabilities to industry averages. Infinity CCS will donate £10 to the British Red Cross for each of the first 50 questionnaires completed. To complete the questionnaire and get your free report summary, please click here (The survey is confidential and should take less than 5 minutes to complete.) Author: Jo Robinson Published On: 1st Feb 2012 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Infinity CCS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter