Thought Leadership Paper: The Untapped Benefits of Proactive Customer Communication

184
Filed under - Archived Content,

In this commissioned study, Forrester Consulting evaluate the shift toward proactive customer communication within a new omnichannel environment and identify the top benefits of proactively communicating with customers: Higher customer satisfaction, increased overall revenue, and increased cost savings.

A Forrester Consulting Thought Leadership Paper Commissioned By Genesys

Author: Jo Robinson

Published On: 16th Oct 2017 - Last modified: 3rd Jan 2020
Read more about - Archived Content,

Follow Us on LinkedIn