Vision 20XX

Date: 16th Oct 2025

Location: Classic Hotel Harmonie, Cologne, Germany

Vision 20XX is Enghouse Interactive’s flagship event dedicated to exploring the future of customer service, AI, and contact centers. Taking place on October 16th in Cologne, the full-day program combines inspiring keynotes, product insights, and interactive discussions with industry leaders.

The agenda includes sessions on AI-driven customer experience, next-generation contact center solutions such as Voxtron, NTW, Competella SaaS, and CxEngage, as well as innovations in analytics, outbound engagement, and voice of the customer. Attendees will benefit from networking opportunities, an inspirational keynote, and a collaborative roundtable discussion.

The day concludes with a networking dinner at the Classic Harmonie Hotel, offering the perfect setting to connect with peers, partners, and Enghouse leadership.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Jo Robinson