White Paper: 5 Tech Trends Redefining the Customer Experience 1,036 Filed under - Archived Content, Genesys, Trends Genesys | Interactive Intelligence provide commentary on the latest trends in Contact Centre technology, detailing how they are redefining the Customer Experience. White Paper written by: Genesys | Interactive Intelligence Author: Jo Robinson Published On: 22nd Mar 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys, Trends Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter