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White Paper: A Nation of Serial Switchers

Published On: 2nd Mar 2014 14:40 - Modified: 22nd Mar 2017

Research from cloud contact center vendor NewVoiceMedia provides a snapshot of attitudes to customer service in the US.

Offering a compelling view of the consequences of poor customer service, the results reveal that an estimated $41 billion is lost by US companies each year following a bad customer experience.

White Paper: written by NewVoiceMedia

Click here to download the White Paper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: A Nation of Serial Switchers

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