Research from cloud contact center vendor NewVoiceMedia provides a snapshot of attitudes to customer service in the US.
Offering a compelling view of the consequences of poor customer service, the results reveal that an estimated $41 billion is lost by US companies each year following a bad customer experience.
White Paper: written by NewVoiceMedia
Click here to download the White Paper
Author: Jo Robinson
Published On: 2nd Mar 2014 - Last modified: 22nd Mar 2017
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