White Paper: Are You Delivering an Exceptional Customer Experience? 254 Filed under - Archived Content, Genesys Customers are expecting immediate feedback when they contact a business on Twitter, Facebook, or other social channels. Read on to find out if your contact centre is set up to handle the unique nature of such interactions. White Paper written by: Frost & Sullivan Author: Jo Robinson Published On: 31st Jul 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter