eBook: Considerations for Consolidating Call Centre Technology 116 Filed under - Archived Content, Genesys Call centre technology consolidation can capture value, increase efficiency and reduce demands on IT teams. It also has a host of end-customer benefits. This eBook looks at how you can grow and adapt your business with minimal disruption to both the organisation and your customers. eBook written by: Genesys Click here to download your copy of the eBook. Author: Jo Robinson Published On: 9th Apr 2019 - Last modified: 10th Apr 2019 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter