White Paper: Contact Analytics and Metadata 172 Filed under - Archived Content, CallMiner, White Paper CallMiner have released a White Paper called ‘Using Contact Analytics and Metadata to Boost Business Intelligence Results’. Contact Analytics is a powerful tool that can be used to automate agent performance, increase contact centre efficiency and gather valuable business intelligence. To maximise the value of an analytics deployment, leading companies are taking full advantage of contact Metadata to uncover root causes and correlations. This white paper explores how a multiplier effect can be achieved on business intelligence through uniting metadata with contact analytics, as well as best practices on optimizing all data sources for better results. Sections include: Why is metadata relevant? Options to consider Benefits and best practices British Gas case study Click here to download the White Paper Author: Megan Jones Published On: 30th Apr 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content, CallMiner, White Paper Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter