White Paper: Contact Analytics and Metadata

callminer-whitepaper
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CallMiner have released a White Paper called ‘Using Contact Analytics and Metadata to Boost Business Intelligence Results’.

Contact Analytics is a powerful tool that can be used to automate agent performance, increase contact centre efficiency and gather valuable business intelligence.

To maximise the value of an analytics deployment, leading companies are taking full advantage of contact Metadata to uncover root causes and correlations.

This white paper explores how a multiplier effect can be achieved on business intelligence through uniting metadata with contact analytics, as well as best practices on optimizing all data sources for better results.

Sections include:

  • Why is metadata relevant?
  • Options to consider
  • Benefits and best practices
  • British Gas case study

Click here to download the White Paper

Author: Megan Jones

Published On: 30th Apr 2014 - Last modified: 22nd Mar 2017
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