White Paper: Employee Engagement – Not Just a Nice to Have 191 Filed under - Archived Content, Genesys Far too often, employee engagement is confused with employee happiness and employee satisfaction. It is neither. This white paper recommends 12 ways to improve employee engagement and retention, lower training costs and operational disruption and improve employee productivity. White Paper written by: Genesys Author: Jo Robinson Published On: 20th Mar 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter