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White Paper: Management For Large Contact Centers

Published On: 7th Nov 2016 07:00

Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience.

This report looks at the top eight providers of large contact center interaction management (CCIM) and how they measure up.

White paper written by : Forrester

In both Forrester Wave reports for midsize and large contact centres, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities, reporting and analytics criteria.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Management For Large Contact Centers

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