White Paper: Management For Midsize Contact Centers 168 Filed under - Archived Content, Genesys Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience. This report looks at the top eight providers of midsize contact center interaction management (CCIM) and how they measure up. White Paper written by : Forrester In both Forrester Wave reports for midsize and large contact centres, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities, reporting and analytics criteria. Author: Jo Robinson Published On: 18th Oct 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter