White Paper: Migrating to a Cloud Contact Centre – Tales From the Far Side

Sheila McGee-Smith highlights the experiences of four companies as they moved their contact centres to the cloud.

Her research provides real-world insight on driving factors in moving to the cloud, future plans, and lessons learned from businesses who have made the move.

White Paper written by: McGee-Smith Analytics for Serenova

Click here to download your copy of the White Paper.