White Paper: Optimise Customer Engagement with a Cloud Contact Centre 112 Filed under - Archived Content, Genesys Research reveals that cloud deployment of software and services in some form is now a must for contact centres everywhere. This white paper looks at how the cloud can help businesses differentiate themselves from their competitors and better serve their customers. White Paper written by: Genesys Author: Jo Robinson Published On: 18th Sep 2018 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Genesys Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter