This whitepaper will explore the rapidly growing segment of real-time call monitoring, how it differs from traditional post-call analytics, and some of the most popular workflows.
In addition, a use case from Santander Consumer USA will showcase how one company is already successfully leveraging a real-time monitoring tool.
White Paper: written by CallMiner
Click here to download the White Paper
Author: Jo Robinson
Published On: 2nd Mar 2014 - Last modified: 2nd Nov 2017
Read more about - Archived Content, CallMiner
