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White Paper: Redesigning the Customer Experience Around the Internet of Things

Published On: 10th Oct 2017 10:15 - Modified: 3rd Jan 2020

Frost & Sullivan recently surveyed around 500 senior customer experience (CX) executives to understand how enterprises approached CX and whether the Internet of Things (IoT) may impact on their business.

This white paper summarises the key findings from the study.

A Frost & Sullivan White Paper commissioned by Genesys

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White Paper: Redesigning the Customer Experience Around the Internet of Things

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