Frost & Sullivan recently surveyed around 500 senior customer experience (CX) executives to understand how enterprises approached CX and whether the Internet of Things (IoT) may impact on their business.
This white paper summarises the key findings from the study.
A Frost & Sullivan White Paper commissioned by Genesys
Author: Jo Robinson
Published On: 10th Oct 2017 - Last modified: 3rd Jan 2020
Read more about - Archived Content, Genesys
