White Paper: Redesigning the Customer Experience Around the Internet of Things 176 Filed under - Archived Content, Genesys Frost & Sullivan recently surveyed around 500 senior customer experience (CX) executives to understand how enterprises approached CX and whether the Internet of Things (IoT) may impact on their business. This white paper summarises the key findings from the study. A Frost & Sullivan White Paper commissioned by Genesys Author: Jo Robinson Published On: 10th Oct 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter