White Paper: The Game Plan for Omnichannel Customer Service 159 Filed under - Archived Content, Intrado This white paper provides insight and practical suggestions for how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self-service, proactive service). White paper written by: Intrado Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 27th Jan 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter