White Paper: The UK Contact Centre Decision-Maker’s Guide 2017-18 (The Connected Enterprise Chapter) 137 Filed under - Archived Content, Genesys Although many contact centres still operate as a single, centralised site, there are cases where businesses need to look at alternative ways of working. This report focuses on virtual contact centres and homeworking and investigates those contact centres using these alternatives. Report sponsored by: Genesys Author: Jo Robinson Published On: 27th Feb 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter