White Paper: The UK Contact Centre Decision-Maker’s Guide 2017-18 (The Connected Enterprise Chapter)

Although many contact centres still operate as a single, centralised site, there are cases where businesses need to look at alternative ways of working.

This report focuses on virtual contact centres and homeworking and investigates those contact centres using these alternatives.

Report sponsored by: Genesys

Published On: 27th Feb 2018 - Last modified: 3rd Jan 2020
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