White Paper: What Contact Centres Are Doing Right Now (2015 Edition)


In April 2015, over 600 industry professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now.

White Paper: A Call Centre Helper White Paper, sponsored by NewVoiceMedia

Click here to download the White Paper

Published On: 14th Jul 2015 - Last modified: 24th Sep 2019
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