Date: 25th June 2026 | 9am – 10:30am BST
Location: Virtual
French CX Summit 2026: How Is Agentic AI Turning Fragmentation Into a Competitive Advantage?
As customer expectations continue to rise, fragmented expertise is creating real bottlenecks, preventing customers from accessing immediate solutions. The reality is clear: 80% of calls handled by human agents are now complex cases. Even more concerning, 33% of these interactions result in the creation of a support ticket. This is no longer a question of employee capability, but rather an issue of system authority and access to information.
Join Zoom on 25 June 2026 to discover how you can transform this operational inertia into a powerful growth driver. They’ll reveal how the shift to Agentic AI (2026–2027) and Orchestration AI enables organisations to harmonise human expertise and artificial intelligence, automating complexity while unlocking greater customer value.
To address these critical challenges, we are bringing together a panel of leading experts ready to share their experience and vision for the future of customer service:
- Alain Vendrasco, Digital and CRM Director EMEA at Louis Vuitton Malletier, will explore the luxury customer experience in the age of AI and discuss how to turn conversations into lasting engagement.
- Antony Maréchal, Valérian Parmentier, and Nicolas Verley, experts from Zoom Contact Center, will guide you through real-world use cases across retail, banking, and insurance, as well as the latest AI architectures.
- Xavier Desmet, Managing Director of Zoom France, will welcome attendees and serve as the event host.
Why Attend This Strategic Summit?
Adopt the Synchronous Enterprise Model
Stay ahead of the curve as 75% of customers are expected to demand proactive, connected service by the end of 2026.
Deliver Measurable Industry-Specific ROI
Learn how creating an immediate emotional connection can generate 4–8% higher revenue growth than the market average and increase Customer Lifetime Value (LTV) by 52%.
Improve Contact Centre Efficiency
See how AI-powered augmentation can deliver a 40% improvement in resolution speed.
Drive Cultural Transformation
Connect your agents to an Orchestration Hub and transform reactive teams into proactive operators, leading to an 18% increase in employee engagement.
Reserve your place today, join Zoom on 25 June, and receive the event recording after the summit.
Author: Zoom
Reviewed by: Jo Robinson
Published On: 10th Jun 2026
Read more about - Call and Contact Centre Events, Zoom
