Reinventing CX for Concierge, Travel, and Hospitality Services – Webinar

Date: 08 October 2025, 4 p.m. CET | 10 a.m. ET

Location: Virtual

Travel and hospitality customers expect seamless journeys, but disruptions and fragmented service often get in the way.

In this webinar, you’ll see how to create proactive, personalized experiences powered by AI, and hear how concierge brand John Paul delivers consistent, high-touch service across all client interactions.

Hear from Michael Klein, industry marketing director at Talkdesk, and Hubert Choplin, Global Data & CRM Director at John Paul, in a live event:

• Discover how AI-powered CX solutions enhance travel and hospitality experiences but also daily needs, by anticipating disruptions, improving personalization, and maintaining guest connection throughout their journey.
• Learn about practical steps to enhance the Concierge toolkit to modernize the customer experiences.
• Discover how John Paul increased customer satisfaction while scaling services seamlessly across more market segments and languages.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell