New update gives management portal a boost

Noble have released version 7.3 of their Maestro software.

The upgrade will enhance Noble Maestro, which provides a manager portal for the Noble Enterprise Solution Suite. The solution allows users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows.

The features of Noble Maestro 7.3 include:

• Enhanced Area Code Management

The upgrade includes an improved Area Code Updater utility interface and the ability to view available changes from the area code update service before committing them to the database.

• Improved ANI Broadcast Flexibility

Noble’s ‘Roaming ANI’ technology uses Dynamic Caller ID displays to tailor the message based on attributes within the individual customer record.

• Upgraded List Management

Enhanced list-building tools allow filtering of individual alternate phone numbers within a customer record for more granular dialling control.

• Enriched Compliance

The upgrade features increased controls for customising dialling filters to manage compliant contacts for phone type, maximum attempts and time zones, etc…

“The Noble Maestro manager portal is the heart of our premises- and cloud-based contact centre platforms and delivers a key benefit for users with the functionality and flexibility that it affords,” said Colin Chave, General Manager of Noble Systems EMEA.