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Web chat toolkit released

Published On: 18th Sep 2013 10:18 - Modified: 22nd Mar 2017

Moxie Software have released a best-practice toolkit called “The dos and don’ts of web chat”.

Part of the toolkit includes a recorded webinar featuring Johan Jacobs, Former Research Director at Gartner, explaining how you can effectively implement this up-and-coming communication channel.

The toolkit includes information on:

ROI associated with web chat initiatives
Challenges and opportunities of deployment
Required agent skill set and contact centre processes
Impact of knowledge management on productivity and satisfaction

The toolkit is primarily webinar based but also provides access to:

Web Chat eBook
Frequently Asked Questions
Case Study: Moxie Chat for Relate UK

Click here to download the toolkit.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Web chat toolkit released

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